At Agua India, we are committed to safeguarding the privacy and security of our users’ data. This policy outlines how we collect and handle user data, including names, phone numbers, email addresses, and location information, as well as our data retention period and data deletion process:
Collected Data:
a. Name: We collect user-provided names to personalize the user experience and address users by their preferred name.
b. Phone Number: User-provided phone numbers are collected to facilitate communication regarding order updates, delivery notifications, and customer support.
c. Email Address: User-provided email addresses are collected to send order confirmations, invoices, and important updates about our services.
d. Location Information: We may collect location data to ensure accurate delivery and provide users with relevant service offerings specific to their area.
Purpose of Data Collection:
We collect the aforementioned data for the following purposes:
a. Order Processing: Names, phone numbers, and email addresses are essential for processing and fulfilling orders, including scheduling deliveries and resolving any issues that may arise.
b. Communication: Phone numbers and email addresses allow us to send important notifications, updates, and support-related communications to our users.
c. Service Personalization: By collecting user names and location information, we can personalize our services and tailor offerings that align with users’ preferences and geographical location.
d. Analytics and Improvements: Aggregated and anonymized data, including location information, may be used for analytical purposes to improve our app’s functionality, user experience, and overall service quality.
Data Protection and Security:
We implement robust security measures to protect user data from unauthorized access, disclosure, alteration, or destruction. We adhere to industry best practices and comply with applicable data protection laws to ensure the confidentiality and integrity of user information.
Data Sharing:
Agua India does not sell or share personal data with third parties for marketing purposes without user consent unless required by law or necessary for order fulfillment, legal protection, or fraud prevention purposes. We may engage trusted service providers who assist us in delivering our services, subject to appropriate data protection agreements.
Data Retention:
We retain user data for a maximum period of 120 days from the date of collection. After this retention period, we promptly delete or anonymize the data in accordance with our data deletion policy.
Data Deletion Process:
Users can request the deletion of their personal information by sending an email to book@aguaindia.com, indicating their request for data deletion. We will verify the request and process it within a reasonable timeframe.